Optus Activate is a powerful tool that allows you to unlock the full potential of your Optus device. With Optus Activate, you can access a range of features and services to get the most out of your device. From activating your SIM card to troubleshooting internet issues, Optus Activate has you covered.
How to Unlock Your Mobile Device from the Optus Network
If you need to unlock your mobile device from the Optus network, text the word MENU to 9999 and follow the prompts. If you experience any issues unlocking your device, contact us for assistance.
Get WiFi Calling with Optus Activate
Eligible customers with compatible devices can easily activate VoLTE (Voice over LTE) with just two steps using optus.com.au/activate. This will enable WiFi Calling on your device, allowing you to make and receive calls even when there’s no mobile signal available.
Activating Your Prepaid Device
If you have purchased a prepaid device and are having trouble activating it, contact 1300 555 002 for help. The team at Optus will be able to assist you in getting your new device up and running quickly and easily.
Connecting with an eSIM
eSIMs are digital SIM cards that allow users to activate their plans through the My Optus app without needing a physical SIM card. With an eSIM, users can easily make changes or add another service without having to go through complicated activation processes or wait for a physical SIM card in the mail.
Setting Up Your Modem Quickly and Easily
The quick start guide included with all Optus Netgear cable modems makes it easy to get connected fast. All you need is the power adapter that comes with your modem and then simply plug one end into the modem itself and one end into a power socket before switching it on. You’ll then be ready to connect!
Access Self-Service Features Through 9999 SMS Menu
The self-service 9999 SMS menu provided by Optus Prepaid makes it easy for customers to check their account balance, manage Auto Recharge settings, buy more data or add another service quickly and conveniently without having to call customer service or visit an outlet in person.
Troubleshooting Poor or No Signal Issues with 5G Home Internet
If you’re experiencing poor or no signal issues with 5G Home Internet, we have some tips that may help improve your connection strength so that you can get back online as soon as possible. You can also use our My Optus app for further troubleshooting assistance if needed.
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I Can’t Activate My SIM Card – What Should I Do?
If you’re having trouble activating your SIM card, first make sure that all information provided is correct before ejecting it from your device and recording its SIM ID number so that it can be verified by customer service representatives when contacting them for help. Following these steps should ensure that activation is successful in no time!
